42A × Sapiens

Life and P&C servicing, started in the assistant.

42A connects Sapiens life, pension and P&C platforms to AI assistants, so policyholders get accurate answers and can start servicing requests with their context intact.

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What becomes possible

What Sapiens can do with 42A.

Bring Sapiens life and P&C platforms into governed AI journeys.

Policy answers

Coverage, beneficiaries, values and premiums for verified customers.

Servicing requests

Start address changes, beneficiary updates or claims with confirmation.

Advisor handoff

Route regulated advice to an agent or advisor with the full context.

How it connects

How Sapiens connects.

42A sits between the agent and Sapiens, translating intent into the right data request or action while applying your business rules.

AI agent Where intent begins
42A Context · rules · actions
Sapiens System of record
  1. 01 Policyholder verified identity · policyholder verified
  2. 02 Policy read policy · term life, 1 beneficiary
  3. 03 Request validated validate · change allowed, e-sign
  4. 04 Case opened case · servicing request opened
Result E-sign sent · change pending confirmation

Your business stays in control

Personalized to the individual. Governed by your rules.

  • Consented access only
  • Disclosures applied
  • Confirmed actions only
  • Complete audit trail

Build the journey

What pairs well with Sapiens?

Not similar products: complementary connections that add the next useful layer to the same customer journey.

Customer intelligence Okta Customer Identity

Let customers securely link their account
Service & engagement Genesys Cloud

Hand off to an advisor with the full story
Service & engagement Twilio

Confirm and continue the journey by SMS or voice

FAQ / Sapiens questions

What teams ask about the Sapiens integration.

Clear answers about how 42A connects context, systems and customer action.

01

What does the 42A Sapiens integration do?

42A connects Sapiens life, pension and P&C platforms to AI assistants, so policyholders get accurate answers and can start servicing requests with their context intact.

02

What becomes possible with Sapiens?

Three things. Policy answers: coverage, beneficiaries, values and premiums for verified customers. Servicing requests: start address changes, beneficiary updates or claims with confirmation. Advisor handoff: route regulated advice to an agent or advisor with the full context. Together they form one connected customer journey.

03

How does 42A keep Sapiens actions controlled?

42A scopes the Sapiens connection to approved data and capabilities, validates requests against your policies, and keeps an auditable record of every interaction. Your existing permissions and business rules remain the source of control.

04

Where does Sapiens fit in the customer journey?

A typical journey runs in four steps: policyholder verified, policy read, request validated and case opened. 42A carries the customer’s intent and relevant context between those steps, so Sapiens can add value without forcing the customer to start again.

42A × Sapiens

Put Sapiens in front of every agent.

Bring one customer journey. Our integration team will show you the connection working end to end.

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