Make Salesforce context useful in every agent conversation.

The integration supports reads context and updates records. In practice, teams can resolve the customer, enrich the journey, write back outcomes as part of one connected customer journey.

42A scopes the Salesforce connection to approved data and capabilities, validates requests against your policies, and keeps an auditable record of every interaction. Your existing permissions and business rules remain the source of control.

The journey moves from identity signal to record resolved to rules evaluated to outcome logged. 42A carries the customer’s intent and relevant context between those steps so Salesforce can add value without forcing the customer to start again.