42A × Salesforce Commerce Cloud

Make Commerce Cloud shoppable from any AI agent.

42A connects Salesforce Commerce Cloud catalogs, promotions and baskets to AI agents, with your merchandising and checkout rules still in charge.

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What becomes possible

What Commerce Cloud can do with 42A.

Personalized discovery and carts on Salesforce Commerce Cloud.

Live product discovery

Search products, variants, prices and inventory with real constraints.

Promotion-aware baskets

Build baskets with eligible promotions and the shopper’s price book.

Know the shopper

Use the linked customer profile and order history to personalize.

How it connects

How Commerce Cloud connects.

42A sits between the agent and Commerce Cloud, translating intent into the right data request or action while applying your business rules.

AI agent Where intent begins
42A Context · rules · actions
Commerce Cloud System of record
  1. 01 Intent captured intent · linen, navy, 40R
  2. 02 Catalog searched search · 9 → 2 in stock
  3. 03 Promotions applied promotions · loyalty 10% eligible
  4. 04 Basket created basket.create · 1 item
Result Basket ready · member discount applied

Your business stays in control

Personalized to the individual. Governed by your rules.

  • Live price & stock only
  • Eligible offers only
  • Checkout in your flow
  • Complete audit trail

Build the journey

What pairs well with Commerce Cloud?

Not similar products: complementary connections that add the next useful layer to the same customer journey.

Agent channels ChatGPT

Begin the journey where customer intent appears
Service & engagement Salesforce Marketing Cloud

Follow up through Marketing Cloud journeys
Customer intelligence Salesforce

Add identity, history and customer knowledge

FAQ / Commerce Cloud questions

What teams ask about the Salesforce Commerce Cloud integration.

Clear answers about how 42A connects context, systems and customer action.

01

What does the 42A Salesforce Commerce Cloud integration do?

42A connects Salesforce Commerce Cloud catalogs, promotions and baskets to AI agents, with your merchandising and checkout rules still in charge.

02

What becomes possible with Commerce Cloud?

Three things. Live product discovery: search products, variants, prices and inventory with real constraints. Promotion-aware baskets: build baskets with eligible promotions and the shopper’s price book. Know the shopper: use the linked customer profile and order history to personalize. Together they form one connected customer journey.

03

How does 42A keep Commerce Cloud actions controlled?

42A scopes the Commerce Cloud connection to approved data and capabilities, validates requests against your policies, and keeps an auditable record of every interaction. Your existing permissions and business rules remain the source of control.

04

Where does Commerce Cloud fit in the customer journey?

A typical journey runs in four steps: intent captured, catalog searched, promotions applied and basket created. 42A carries the customer’s intent and relevant context between those steps, so Commerce Cloud can add value without forcing the customer to start again.

42A × Salesforce Commerce Cloud

Put Commerce Cloud in front of every agent.

Bring one customer journey. Our integration team will show you the connection working end to end.

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