Know the asset
Identify the customer’s equipment, warranty and service contract.
42A × IFS Cloud
Service for complex assets, started in a conversation.
42A connects IFS Cloud field service and asset management to AI agents, so customers can report issues on their equipment and get a scheduled, tracked response.
What becomes possible
What IFS can do with 42A.
Connect agents to IFS service, assets and work orders.
Raise the work order
Create a request with symptoms, photos and the right priority.
Track to resolution
Share schedule, technician and completion status as it happens.
How it connects
How IFS connects.
42A sits between the agent and IFS, translating intent into the right data request or action while applying your business rules.
ChatGPT 
Claude 
Gemini AI agent Where intent begins 42A Context · rules · actions
IFS Cloud IFS System of record - 01 Issue reported
report · leak, hydraulic - 02 Asset identified
asset · FL-22, under service contract - 03 Work order raised
work order · priority high - 04 Visit scheduled
schedule · technician tomorrow 9:00
Your business stays in control
Personalized to the individual. Governed by your rules.
- Consent-aware context
- Escalation rules
- Permissioned actions
- Complete audit trail
Build the journey
What pairs well with IFS?
Not similar products: complementary connections that add the next useful layer to the same customer journey.
FAQ / IFS questions
What teams ask about the IFS Cloud integration.
Clear answers about how 42A connects context, systems and customer action.
01 What does the 42A IFS Cloud integration do?
42A connects IFS Cloud field service and asset management to AI agents, so customers can report issues on their equipment and get a scheduled, tracked response.
02 What becomes possible with IFS?
Three things. Know the asset: identify the customer’s equipment, warranty and service contract. Raise the work order: create a request with symptoms, photos and the right priority. Track to resolution: share schedule, technician and completion status as it happens. Together they form one connected customer journey.
03 How does 42A keep IFS actions controlled?
42A scopes the IFS connection to approved data and capabilities, validates requests against your policies, and keeps an auditable record of every interaction. Your existing permissions and business rules remain the source of control.
04 Where does IFS fit in the customer journey?
A typical journey runs in four steps: issue reported, asset identified, work order raised and visit scheduled. 42A carries the customer’s intent and relevant context between those steps, so IFS can add value without forcing the customer to start again.
42A × IFS Cloud
Put IFS in front of every agent.
Bring one customer journey. Our integration team will show you the connection working end to end.